Draft for legal review. This is a working draft prepared for internal review. It is not legal advice and is not yet a binding policy. Have it reviewed by an attorney before publication.
1. Who we are
Pace Online (Pty) Ltd ("Pace Online", "we", "us") is an African Software OEM based in Midrand, South Africa. We build our own software products, and we build custom software for the customers, partners and investors who commission us.
We are the responsible party (data controller) for the personal information processed through this website. Our registered details appear at the end of this policy.
2. Scope of this policy
This policy explains how we handle personal information collected through paceonline.co.za. Our individual software products — the Stevedoring App, TrueTally, SunSeek, Uniflo, Govermate and DigiCargo — are governed by their own privacy notices.
We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA). Where we serve users in the European Union, we also align with the General Data Protection Regulation (GDPR).
3. Information we collect
We collect only what we need.
- Information you give us. When you use a contact or enquiry form, we collect your name, email address, the subject of your message and the message itself.
- Information we collect automatically. Like most websites, we record limited technical data — IP address, browser type, pages viewed and the time of the visit — through cookies and server logs.
We do not knowingly collect special categories of personal information through this website.
4. How we use your information
- To answer your enquiries and prepare quotes.
- To operate, secure and improve this website.
- To meet our legal and regulatory obligations.
We do not sell your personal information. We do not use it for automated decision-making that produces legal effects.
5. Our lawful basis for processing
We process personal information on one or more of these bases, as recognised under POPIA section 11 and GDPR Article 6:
- your consent;
- the performance of a contract, or steps taken at your request before a contract;
- our legitimate interests in running and protecting our business; and
- compliance with a legal obligation.
6. Cookies and analytics
Optional Google Analytics stays off unless you choose to allow it. When enabled, it measures page visits and actions such as email, phone, WhatsApp and product-link clicks. These click events do not include your enquiry message or email address. You can decline analytics or change your choice using Analytics settings in the footer. Declining will not stop you from using the site.
7. Who we share information with
We share personal information only with service providers who help us run this website and our infrastructure, under contracts that require them to protect it. These include our cloud and hosting providers — Google Cloud Platform, Firebase, Railway and Cloudflare. We may also disclose information where the law requires it.
8. Cross-border transfers
Some of our service providers process data on servers outside South Africa. Where personal information is transferred across borders, we take steps to ensure it receives a level of protection consistent with POPIA and, where relevant, the GDPR.
9. How we protect your information
We apply industry-standard safeguards: authenticated access, role-based access control, encryption in transit (TLS 1.2+) and at rest (AES-256), and security practices aligned with ISO 27001. No system is ever completely secure, but we work to keep your information safe and to respond quickly if something goes wrong.
10. How long we keep it
We keep personal information only for as long as we need it for the purpose we collected it, or for as long as the law requires. When we no longer need it, we delete or de-identify it.
11. Your rights
Under POPIA and the GDPR, you may:
- ask what personal information we hold about you;
- ask us to correct or delete it;
- object to processing or withdraw your consent;
- ask us to restrict processing, or to provide your data in a portable format; and
- lodge a complaint with a supervisory authority.
To exercise any of these rights, email [email protected]. In South Africa you may also complain to the Information Regulator. [Confirm the Information Regulator's current contact details before publishing.]
12. Children
This website is not directed at children under 18, and we do not knowingly collect their personal information.
13. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
14. Contact us
Information Officer, Pace Online (Pty) Ltd
Building HQ, Thornhill Office Park, 94 Bekker Road, Vorna Valley, Midrand, 1686, South Africa
Email: [email protected] · Phone: +27 64 528 1892